API Keys

A valid API key is required to authenticate yourself while performing calls to the Tiqets Distributor API. Depending on the access level associated with your API key you'll be able to access more endpoints of the Distributor API.

API Key Management

To create and manage your API keys (also known as API tokens) you can login to your partner portal and navigate to the API tokens section under the Tools menu. There you will find a list of your existing tokens and the option to create new tokens if needed.

Keys generated by you will initially only give you access to our catalog (products) and availability endpoints. If you need access to more advanced endpoints please contact [email protected] so they can review your request and provide you with access.

If you have any issues accessing the portal or API tokens section or generating a new token please contact your Tiqets account manager or [email protected].

Booking API Acceptance Process

To gain access to our API Production Environment including the ability to place orders, a successful demo of your integration with our Test environment in a video call is required.

The following actions need to be performed via the Booking API against the test environment before scheduling the API demo call:

• Create and confirm an order for a product with a timeslot, e.g. product 1006518

• Create at least two orders for different languages for product 974282, of which at least one order must include the addon variant

• Create at least two orders, one for a weekday and one for a weekend, for product 1010393

• Create at least one order for a product that requires additional checkout fields, e.g. product 975244

• Cancel an order

Additionally, it is recommended to build these features (which are not mandatory for scheduling the API demo call):

• Implement logic to retrieve and cache availability and pricing information for at least three months for all products of interest

• Implement logic to handle unavailable products and de-list products that are long-term unavailable

Once ready to go live and access the Tiqets production API key, contact with the account managers is needed to finalize the business process (contract and deposit). The account manager will then schedule a video call to review the Tiqets API implementation.

During the demo, the following points should be demonstrated:

• A demonstration of the different websites/services where the products are being offered

• An explanation of the flow: How updates to information about price and availability are handled

• The product/calendar pages of all four products used in the actions before scheduling the demo call

• An end-to-end booking flow for two of these products

• The cancellation of an order

All demos can be conducted using the test environment.